Last updated September 18, 2026
Cancelling an order
Before it ships, email us and we cancel it and refund in full, same day. Once it has been dispatched we can’t recall the parcel — at that point it stops being a cancellation and becomes a refund, which you get anyway. You do not have to send anything back. See Refunds & returns.
Cancelling a subscription
Every order and renewal email carries a link to manage your subscription. From it you can skip a delivery, change the date, pause, or cancel outright. There is no phone call, no chat queue, and no offer sequence you have to decline first.
- Skip or cancel at least 48 hours before a renewal charge for it to apply to that renewal.
- After a renewal has charged, it falls under the later-order rule in Refunds & returns — 30 days, unopened, our postage — not the ninety-day first-order guarantee.
- No fee, ever, for cancelling, pausing or skipping.
If you can’t find the link
Email hello@trypluvia.com and we will cancel it for you and confirm in writing. We will not ask you why first.